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M3 pro mac tearing video issue when outputing to barco projector

chocolate bear

By chocolate bear
in Video & Projection

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chocolate bear Apprentice

chocolate bear

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Hello

We been having an issue playing films in our cinema. We are currently using Qlab 4 and I'm playing a pro res 4k proxy file. We keep on getting this tearing video issue. see video attached. Has anyone had this problem before? This also happens the same if you play video through VLC.

We tested this on a m2 Macbook air and the M3 Macbook pro. with the same result. Playing through HDMI to a Qsys box thats connected to a Barco 4k projector . We also connected a apple tv box to the qsys box and the same result happens.

See attached video

spec for mac pro

Apple M3 Max

48 GB

Mac os Sonoma Version 14.3.1 (23D60)

This doesn't occur if you use a dell i5 windows machine using vlc player or a m1 pro macbook pro using Qlab 4.

Could do with some advice here.

Link to video

Tearing issue

 

Thanks 

Matthew

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